10th October 2007

Client injured when the fitting of a new carpet was not carried out safely

According to your rights under consumer law, our client would have expected the fitting of her new carpet to be carried out with reasonable care and skill, and safe for use in the household environment. This law also covers costs and timescales for the provision of the service, but in this instance, there was no issue on these points.

Our client had purchased the carpet from a shop that was unable to fit it for her. They offered her an alternative and as they put them forward, she accepted, assuming the fitters were capable of doing the work. The carpet was fitted and our client paid them directly.

However, some two months later, a plate that had not been properly secured, sprang loose, causing our client to trip and suffer personal injury. When she complained to the fitters, they advised her that they had no insurance. She therefore decided to sue both the shop and the fitters to recover compensation for her injuries.

Although our client had paid the fitters direct, the Judge found that because she had purchased the carpet from the shop, and had been recommended the fitters by the shop, the contractual relationship for supply, delivery and fitting of the carpet was between the shop and our client. The Judge also found that because the shop had not offered any alternative, they had held the fitters out as capable of doing the work. However, the fitters were also found to be negligent.

Compensation Claim

Should you decide to instruct us to represent you in your claim, Clear Answers’ lawyers have teams of specialists waiting to help you. We have extensive experience in all types of accident claims.

The person responsible for your accident will pay our legal fees, and our service will be cost-free for you. You will receive 100% of your compensation if you select Clear Answers to represent you in this matter.

Our lawyers will be happy to provide you with expert legal advice, talk you through the claims process in plain English and answer any questions you may have regarding your claim. If you or a family member has been injured in these circumstances, please ring us on 0800 783 9019 and speak to one of our advisers. Alternatively, you may prefer to complete one of our online compensation claim forms and one of our representatives will contact you as quickly as possible.

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