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Home > News > Compensation for shopper who slipped and fell entering a store

1st September 2009

Compensation for shopper who slipped and fell entering a store

Our client, a pensioner, had been shopping and it had been raining. As she entered a large department store, she slipped and fell on the wet tiles, breaking her leg. She asked for our advice on bringing an accident compensation claim for personal injury and asked us to represent her in this slip, trip and fall accident.

The defendant admitted liability for this slipping accident in a shop, and being in breach of the the Occupiers Liability Act 1957, but our specialist personal injury solicitors had to continue to negotiate for fair compensation for our client. We were eventually able to secure over £13,000 in accident compensation for our client's injuries and ongoing discomfort.

Slipping accident in shop

As it had been raining, the entrance to the store had become wet as the water was tracked into the store by shoppers. The tiles were of a smooth finish and therefore became slippery very quickly. Our client had only just come through the door when her feet went from under her and she fell heavily, resulting in a fracture to her femur.

The defendant’s staff immediately called an ambulance and she was taken to hospital. In order to fix the break, our client had to undergo surgery to use screws to hold the broken bones together. The screws caused our client considerable discomfort but she was advised that even their removal, which would have involved further surgery, would not remedy this situation.

Breach of the Occupiers Liability Act 1957

As a lawful visitor to the store, our client should have expected to be protected by the defendant against injury. Under the Occupiers Liability Act 1957, the store owner has a duty of care to make sure their premises are safe for all visitors.

By failing to ensure the entrance was kept free from water, therefore posing a known risk of injury to visitors, they were in breach of the Act.

They should also have carried out a risk assessment, which would have highlighted the fact that the tiles were of the wrong type for an area that was likely to become wet. The tiles should have been replaced with tiles of a rough texture to provide grip in wet conditions.

Personal injury compensation claim

Clear Answers’ specialist solicitors have extensive experience in all types of accident claims, including those that result from a breach of the Occupiers' Liability Act.

If you or a family member has been injured, in any sort of personal injury accident, please ring us on 0800 783 9019 and speak to one of our advisers. Alternatively, you may prefer to complete one of our on-line compensation claim forms and one of our representatives will contact you as soon as possible.

Should you decide to instruct us to represent you in your claim, Clear Answers’ lawyers have teams of specialists waiting to help you. They will be happy to talk you through the claims process in plain English, will provide you with expert legal advice, and will answer any questions you may have regarding your claim.

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