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Home > Your Questions Answered > Making a Claim

Making a claim

Q. What type of claim do you accept?
Q. Does the accident have to have happened in England?
Q. How do I know if I can make a claim?
Q. Am I entitled to any compensation?
Q. How much might my claim be worth?
Q. Who will actually deal with my claim?
Q. How often can I expect to receive an update on my claim?
Q. How do I make an enquiry?
Q. How long will it take before my case is settled?
Q. What do I do next?

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Q. What type of claim do you accept?
A. We assist in most types of accident claims for personal injuries suffered as a result of: road accidents, accidents in the workplace, accidents whilst on holiday abroad, accidents in schools, colleges or nurseries, tripping accidents, defective products and medical negligence.

Q. Does the accident have to have happened in England?
A. No, we can also help you if the accident happened abroad if, for example, you were on a package holiday and injured in an apartment, hotel, plane or even at the airport.

Q. How do I know if I can make a claim?
A. Call us on 0800 783 9019 to speak directly to an adviser who will assess whether you have a valid claim. Before entering the claims process, it is important to note that all claims must have three essential features:

Another person or organisation must have been negligent (at fault)

The other person or organisation must have the means to pay a sum in damages (often through their liability insurers)

The accident must have occurred within the last 3 years (aged 18 and over).

Note: If you were to blame for the accident or there was no one else involved it will not be possible to claim accident compensation. Although we will do everything we can to assist you, our lawyers will not be able to accept claims where the prospects of winning are less than 50%.

Q. Am I entitled to any compensation?
A. If you have suffered an injury or loss (including loss of earnings) because of the actions of another person you are probably entitled to compensation. To find out for sure, call 0800 783 9019 or click here to submit your enquiry online.

Q. How much might my claim be worth?
A. Every case is different. The amount of compensation depends on a number of factors, including the extent of your injuries, loss of income, the costs that you suffered as a result of the accident and whether you were partly to blame. Further advice regarding the amount of money you are likely to get will be available from the lawyer dealing with your claim. To read about the results of some recent cases click here.

Q. Who will actually deal with my claim?
A. Your claim will be handled by an expert personal injury lawyer.

Q. How often can I expect to receive an update on my claim?
A. You will receive a twice-monthly update and progress report on your claim.

Q. How do I make an enquiry?
A. Just fill in the on-line compensation claim form or call 0800 783 9019

Q. How long will it take before my case is settled?
A. This depends on how complicated your case is. Most cases are settled in a matter of months although some are settled in weeks. A few, very complicated, cases can take a year or more. The sooner you take action the better. Strict time limits apply to making a claim for any type of personal injury, so please contact an experienced solicitor as soon as you think you may have a claim for compensation

Q. What do I do next?
A. Call our help line on 0800 783 9019 or fill out our quick and easy online claims form. As soon as we have your details we'll assess your claim and chances of compensation in a manner that's fast, friendly and convenient for you.

Please visit our section on information and advice for more details on making a personal injury compensation claim, or our gathering information and evidence section for details on what to do if you are involved in an accident. .


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