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Accident claims

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Home > Personal injury > Accident claims > Accident claims in shops and stores

Accident claims in shops and stores

As part of the most experienced personal injury law firm in the UK, Clear Answers has gained a reputation for being tenacious and tough in winning accident claims. We care for every one of our clients and fight to achieve the maximum accident compensation to which they are entitled.

Types of accident claims

The most common types of accidents across all industries are slips, trips and falls, and manual handling accidents. The retail sector is no exception and these are also the most common types of accidents that happen in retail outlets such as shops and supermarkets. However, there are also a relatively higher number of accidents involving moving vehicles, and accidents caused by objects moving and falling, than across the rest of the industry sectors.

Duty of care - accidents at work

According to figures provided by the Health & Safety Executive, slip and trip accidents account for around 27% of all reported injuries to workers in the combined wholesale and retail sector, and 38% of accidents in that sector involve manual handling accidents such as lifting or carrying items.

If you are an employee injured in a shop or store accident, this is an accident at work. The owner of the retail outlet, your employer, has a duty of care to provide a safe working environment for all their employees. A range of legislation, including The Workplace (Health, Safety and Welfare) Regulations 1992, is in place to ensure that if your employer fails in this duty, and you are involved in an accident in the supermarket, shop or store, that was not your fault, you may be able to make an accident claim for compensation.

Accidents inside the store may include slips, trips and falls, either on wet floors or because loose tiles have caused a tripping hazard. They may involve items falling from high shelves due to inadequate or unsafe storage, or when you are using inappropriate or unsecured ladders to access high levels.

However, there may also be risks in the external areas such as loading bays, parking areas or access areas. Accidents can happen by being struck by moving vehicles or being hit by materials falling from vehicles. They can happen if there is a problem that causes the vehicle to collapse or overturn, perhaps during maintenance checks.

Vehicles may be forklift trucks, vans or other large goods vehicles, or those owned by other companies such as refuse trucks that are regular visitors to your site.

Oil or fuel leaks onto the roadway cause a hazard if not dealt with quickly and efficiently, or appropriate signage put in place until it can be cleared. Potholes or rough surfaces also create tripping hazards, made worse if lighting is not adequate.

Whatever type of accident claim you wish to make, if the accident was due to the negligence of another person, or your employer, you may be able to make an accident claim for compensation.

Duty of care - shoppers

The latest figures reported by the HSE for 2007/08 (Injuries in GB for 2007/08) stated that there were over 14,000 accidents reported in the retail sector, of which over 2,000 involved members of the public.

There is a duty on the store or supermarket owner to ensure you are not injured during your visit. The Occupier’s Liability Act provides a framework for your protection, and may allow you to make an accident claim for compensation.

Accidents can happen by slipping on wet entrances when proper provision has not been made to deal with water being carried in on rainy days. You may be using the toilet facilities provided, where slipping accidents happen due to wet floors. Some accidents can happen on stairways that are not adequately lit, there may be loose tiles or edging, which can cause a tripping accident.

In most cases, the store owner will have public liability insurance, although it is not legally compulsory, which will cover them against the financial costs incurred in the event that an accident that could have been avoided results in personal injury to you.

Preventing accidents

Accidents happen when risks are not correctly addressed, or appropriate and timely maintenance is not carried out. If a good schedule of inspection is in place, many of these risk factors will be identified, and an accident can be avoided.

When spills occur, or water accumulates in shop entrances, prompt action in highlighting the hazard with visible signage, and an appropriate method of cleaning away the hazard, should prevent accidents.

In addition to good maintenance, there are some obvious measures which the store owner can implement to reduce the potential risk.

Making an accident claim

Always consult a specialist accident claim lawyer as soon as you think you may have a valid accident claim as strict time limits apply to bringing an accident claim.

If you are unfortunate enough to suffer an injury in an accident in a supermarket, shop or store, and it is the fault of someone else, you may be able to make an accident claim for compensation.

Clear Answers has in-depth knowledge and experience in winning accident claims for all types of accidents, whether work-related or not, including those which happen on private property, such as shops.

Clear Answers’ solicitors have been a leading force in winning accident claims for compensation for many decades. Contact us on 0800 783 9019 to discuss your accident claim.

Alternatively, complete one of our online accident claim forms and a representative will contact you as soon as possible. They will be happy to answer any questions you may have regarding the claims process and whether you have a valid accident claim for compensation.

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