Privacy Policy & Cookies

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Home > Privacy Policy & Cookies

Privacy Policy & Cookies

Privacy policy

Privacy policy

Your privacy is important to us
We'd like you to know how we collect and use information about you and what we do to safeguard that information. If, after reading our Privacy Policy, you have any questions, just and we'll get back to you as soon as possible.

Why we collect information about you
There are several reasons for collecting information about you:

  • To help us provide the best, most efficient service to you.
  • To identify you (by asking security questions such as your date of birth) before disclosing confidential information.
  • To detect and combat fraud.

Where we get the information from
There are a number of ways in which we gather information. When you use our service we will ask you to tell us, for example, your contact details and date of birth. Also, if you contact us with an enquiry the communication that takes place between us may imply something about your preferences. Finally, there are also several public sources of information that we may use such as Directory Enquires and the Electoral Roll.

What sort of information we collect
When we are dealing with your case you may reveal some information that could be considered to be 'sensitive' as defined by the Data Protection Act 1998: information about your ethnic background or state of health, for example. Rest assured that we will only use this type of information for the specific purpose you provided it for.

Who we share the information with
We will never sell your details to third parties for their marketing purposes. We will pass your details to other people - our lawyers, for instance - who need it to work on your case. We may also, where required or permitted by law, disclose information to authorities such as the Police and the Inland Revenue.

Respecting your preferences
If you have registered your details with the Mailing, Telephone, Fax or Email Preference Services we will respect this by not sending you any marketing material through that particular channel.


Cookies are small data files that are stored on the hard drive of your computer, laptop, tablet or mobile phone when you visit our website. They do not store any personal data about you or which could be used to identify you. We use cookies to help us understand how you interact with our website. By analysing this cookie data, we can work out how to improve the design of our website.

How we use cookies
We use a third party analytics tool called Google Analytics to collect and report on the data from these cookies. Google Analytics allows us to see how our visitors are interacting with our website. We are able to assess the number of visitors coming to our website, how they arrived at our website, what pages they navigated to and how long they spent on the various pages. No other information about you is collected or stored - please visit the Google Privacy Policy for more information.

Cookies we use on our website
We have audited the cookies used by our website, so you know exactly which cookies we are using, what data they are collecting and how we use the information they provide.

Third party cookies used on this website
Google Analytics
Cookie Purpose
_utma Determining a unique visitor. Each unique browser used to visit our website is issued this cookie. Any subsequent visits by the same browser are indentified as being from the same visitor - which assists in distinguishing between all and unique visits.
Expires: 2 Years
Determining a visitor session. When a visitor views a page on our website, Google Analytics attempts to rewrite the _utmb cookie and will expire after 30 minutes of no activity by the visitor. The _utmc expires when the visitor closes the browser. If either of these cookies is not present, Google Analytics knows the session has ended for that visitor.
Expires: 30 Minutes
_utmz Determining traffic sources and navigation. This cookie contains referral information about how a visitor arrived at our website- E.g. via a search engine, by clicking an advert, a link in an email campaign, via a direct link, etc. It is also updated when vistors view our web pages, helping us understand how visitors are navigating around our website.
Expires: 6 Months
More information about Google Analytics cookies.

How to opt out of cookies
You have complete control over how to manage or delete cookies on your computer.
Please visit if you wish to find out how to manage or delete cookies.

Please note, that in restricting or deleting cookies, some websites may not function correctly.

Further Information

If we change this Privacy Policy & Cookies information we will publish the amended version on our website. If you would like to receive a copy of it through the post or if you have any comments or questions, please write to us or send an email to .

Note: This Policy only applies to the information that we hold about private individuals, not about companies and other organisations.

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